Cancel Policy

Cancel Policy

Last updated: September 29, 2026

At Shining Smiles Boutique, we understand that sometimes plans change. This Cancellation Policy explains how and when you can cancel an order placed on https://shiningsmilesboutique.com/.

1. 24-Hour Cancellation Window

You may request to cancel your order within 24 hours of placing it. Cancellation requests received within this window will be approved, and your order will be cancelled before it is processed for shipping.

2. How to Cancel Your Order

To request a cancellation, please contact us as soon as possible with the following information:

  • Your full name

  • Your order number (found in your order confirmation email)

  • The email address used to place the order

Email: support@shiningsmilesboutique.com
 Phone: +1 (850) 730-8393

Please write "Order Cancellation Request" in your email subject line so our team can respond quickly. Your request is considered received once we confirm it by email or phone. Please allow up to 1 to 2 business days for our team to respond.

3. Orders That Cannot Be Cancelled

Orders cannot be cancelled in the following situations:

  • The request is made more than 24 hours after the order was placed.

  • The order has already been shipped. Once your order has shipped, it cannot be cancelled. You may return eligible items after delivery under our Refund Policy.

  • The order is custom or personalized, if such items are offered, as these are made specifically for you.

If your order is no longer eligible for cancellation, we encourage you to review our Refund Policy for return options.

4. Refunds for Cancelled Orders

If your order is successfully cancelled, we will refund the full amount you paid, including any shipping charges and taxes, to your original payment method. Refunds are typically issued within 3 to 5 business days after cancellation is confirmed. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear in your account.

You will receive an email confirmation once your cancellation and refund have been processed.

5. Changing Your Order Instead

If you don't want to cancel but need to change your shipping address, size, color, or items, please contact us within the same 24-hour window. We will do our best to update your order before it is processed, but we cannot guarantee changes once processing has begun.

6. Cancellations by Shining Smiles Boutique

We reserve the right to cancel an order at any time for reasons including, but not limited to:

  • A product is out of stock or unavailable

  • A pricing or product information error

  • Suspected fraud or unauthorized payment

  • Inability to verify your payment or shipping information

  • The order violates our Terms of Service

If we cancel your order, we will notify you by email and issue a full refund to your original payment method.

7. Failed or Duplicate Orders

If you were charged more than once for the same order, or if you believe an order was placed by mistake, please contact us right away. We will review your case and issue a refund for any duplicate or unauthorized charge.

8. Contact Us

If you have any questions about this Cancellation Policy, please reach out:

Shining Smiles Boutique
 122A S Waukesha St, Bonifay, FL 32425, USA
 Phone: +1 (850) 730-8393
 Email: support@shiningsmilesboutique.com
 Website: https://shiningsmilesboutique.com/