Delivery & Return

Shopping with Shining Smiles Boutique is simple and worry-free. Here is everything you need to know about how we deliver your order and how easy it is to return it.

Delivery Information

Where we ship: United States


Order processing time	1 to 2 business days
Transit time	5 to 8 business days
Total estimated delivery time	6 to 10 business days
Order cut-off time	5:00 PM Central Time (CT)
Fulfillment and shipping days	Monday to Friday

Order cut-off time: Orders placed before 5:00 PM CT on a business day (Monday to Friday, excluding holidays) are counted as received that same day. Orders placed after 5:00 PM CT, or on weekends and holidays, are counted as received on the next business day.

Shipping cost: Shipping is calculated at checkout based on your order and delivery address. You will always see the exact cost before you pay.

Tracking: When your order ships, we will email you a tracking number and link so you can follow your package.

Please note: Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and peak seasons may cause your package to arrive later than expected.

Haven't received your order? If your order has not arrived within 10 business days of the date you placed it, please contact us at support@shiningsmilesboutique.com with your order number and we will help right away.

For full details, please read our Shipping Policy.

Return Information

We want you to love your purchase. If you don't, returns are easy.


Return window	30 days from delivery
Refund timeline	Within 7 days after we receive and approve your return
Refund method	Original payment method
Return area	United States
Damaged or incorrect items	Report within 7 days of delivery for a replacement or full refund

Return conditions: Items must be unworn, unwashed, and in original condition with all tags attached.

How to return an item:

Contact us at support@shiningsmilesboutique.com or +1 (850) 730-8393 with your order number and the items you want to return.
Receive instructions. We will send you the return address and simple steps.
Ship your return with a trackable service and keep your receipt.
Get your refund. Once your return is received and approved, we will issue your refund within 7 days.

Return shipping: Customers pay for return shipping unless the item arrived damaged, defective, or incorrect, in which case we will cover it.

Non-returnable items: Final sale items, intimates, swimwear, personalized items, and gift cards cannot be returned. This is always noted on the product page.

Exchanges: Need a different size or color? Contact us within 30 days of delivery and we will help, subject to availability.

For full details, please read our Refund & Return Policy.

Order Cancellation

You can cancel your order within 24 hours of placing it. Please contact us as soon as possible with your order number. Once an order has shipped, it cannot be cancelled, but you may return it under our return policy. Please see our Cancellation Policy for details.

Need Help?

Our team is happy to help with any delivery or return question:

Shining Smiles Boutique
122A S Waukesha St, Bonifay, FL 32425, USA
Phone: +1 (850) 730-8393
Email: support@shiningsmilesboutique.com
We reply within 24 hours.